Project cancellation
Cancellations should be submitted in writing as soon as possible. Refund eligibility depends on work completed; once production begins or content is delivered, a refund may not be available.
Client care
Refund
policy.
Clear expectations, open communication, and a fair review process for every project.
Revision period
Most services include a revision period. If the initial work misses the mark, we’ll collaborate with you on reasonable adjustments to reach the agreed outcome.
Non-refundable services
Custom graphic design, video production, and branding packages are generally non-refundable once work is underway because each deliverable is created specifically for the client.
Refund requests
Requests must be submitted within seven days of receiving the final deliverable. Each request is reviewed individually, and a partial or full refund may be offered depending on the circumstances.
Communication first
Please contact us promptly with any concern. Open communication gives us the best opportunity to resolve an issue before it escalates.
Questions or refund requests: hello@katch-up.com ↗︎
