Refund

At Katch-Up Media LLC, we are committed to delivering high-quality services that meet your expectations. If you are not satisfied with the results of our work, we are here to help and resolve any concerns.

Refund Guidelines:

1. Project Cancellation:
   If you decide to cancel a project, please inform us in writing as soon as possible. Refunds for cancellations depend on the work completed at the time of cancellation. Once work has begun or content has been delivered, refunds may not be possible.

2. Revision Period:
   We offer a revision period for most of our services to ensure your satisfaction. If you’re not happy with the initial work, we’ll collaborate with you to make necessary adjustments. We are committed to achieving the desired outcome.

3. Non-Refundable Services:
   Certain services, such as custom graphic design, video production, and branding packages, are non-refundable once the project is in progress due to the bespoke nature of the work involved.

4. Refund Requests:
   Refund requests must be submitted within 7 days of receiving the final deliverable. All requests will be reviewed on a case-by-case basis, and a partial or full refund may be issued depending on the circumstances.

5. Communication:
   We believe in open communication throughout the process. If you have any concerns, please contact us right away so we can resolve any issues before they escalate.

If you have any questions about our refund policy or would like to discuss a potential refund, please reach out to us at info@katch-up.com. We’re committed to providing a positive experience and ensuring your satisfaction.